Terms and Conditions of Use
TERMS AND CONDITIONS
We are Satyam Jewellers Pvt. Ltd., operating the food-products business under the name Mayka Pickles (“Mayka Pickles”, “Company”, “we”, “us”, or “our”).
We operate the website www.maykapickles.com (the “Site” or “Website”), through which we offer pickles, chutneys, spice powders, and other food products for purchase.
You can contact us using the contact details provided at the end of these Terms and Conditions.
These Terms and Conditions constitute a legally binding agreement between you (“you”, “your”, or “Customer”) and Satyam Jewellers Pvt. Ltd. concerning your access to and use of the Website and your purchase of products through the Website.
By accessing, browsing, or using the Website, or by placing an order through the Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use the Website or place an order through it.
We reserve the right to update or modify these Terms and Conditions from time to time. Any changes will be effective when posted on this page. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms and Conditions.
1. OUR SERVICES
The Website provides information about Mayka Pickles and allows customers to browse and purchase our products online.
We make reasonable efforts to ensure that the information available on the Website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or free from errors.
Product availability may change without prior notice.
2. INTELLECTUAL PROPERTY RIGHTS
All content available on the Website, including but not limited to:
- Mayka Pickles name and logo
- Trademarks and brand elements
- Product photographs
- Product descriptions
- Website design
- Graphics
- Text
- Videos
- Illustrations
- Product packaging images
- Other materials
is owned by, licensed to, or otherwise lawfully used by Satyam Jewellers Pvt. Ltd. and is protected under applicable intellectual property laws.
You may access and use the Website for personal and lawful purposes.
You may not copy, reproduce, modify, distribute, publish, transmit, sell, license, commercially exploit, or create derivative works from our content without our prior written permission, except where permitted by applicable law.
3. USER REPRESENTATIONS
By using the Website, you represent that:
- The information you provide to us is accurate and complete.
- You have the legal capacity to enter into transactions.
- You will use the Website only for lawful purposes.
- You will not use the Website for fraudulent, unauthorized, or unlawful activities.
- You will not attempt to interfere with the security or operation of the Website.
We reserve the right to refuse or cancel orders where we reasonably believe that information provided by a customer is inaccurate, fraudulent, or misleading.
4. USER ACCOUNTS
Certain features of the Website may require you to create an account or provide personal information.
You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.
You agree to provide accurate and current information and to update such information when necessary.
We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being used fraudulently, unlawfully, or in violation of these Terms and Conditions.
5. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, pricing, and other product information displayed on the Website are accurate.
However:
- Product appearance may vary slightly from photographs.
- Colours may appear differently depending on your device or screen.
- Packaging may change from time to time.
- Minor variations in colour, texture, consistency, or appearance may occur in food products.
- Product availability is subject to change.
- We reserve the right to discontinue products at any time.
The product label supplied with the product should be considered the final reference for product-specific information, including ingredients, nutritional information, storage instructions, batch information, and best-before information.
6. PURCHASES AND PAYMENT
All prices displayed on the Website are in Indian Rupees (INR).
Applicable taxes and shipping charges, if any, will be displayed during checkout.
We may accept payment methods made available through our payment gateway, which may include:
- Credit cards
- Debit cards
- UPI
- Net banking
- Other payment methods supported by the payment gateway
Payment processing may be carried out by third-party payment service providers.
By placing an order, you agree to provide accurate and complete billing and contact information.
We reserve the right to correct pricing or product information errors and to cancel an order where an obvious pricing, technical, or system error has occurred.
We also reserve the right to refuse or cancel an order in circumstances including product unavailability, suspected fraud, unauthorized transactions, or other legitimate business reasons.
If payment has already been received for an order that we cancel, the applicable amount will be refunded through the appropriate payment method.
7. ORDER CANCELLATION, RETURNS AND REFUNDS
Order Cancellation
Once an order has been successfully placed on the Mayka Pickles Website, it cannot be cancelled.
Returns
Because our products are food products, we generally do not accept returns of opened, used, or consumed products.
Under usual circumstances, we do not provide refunds or replacements for orders that are already in transit or have been delivered.
Refunds and Replacements
If you believe there is a genuine issue with your order or product, you may raise a refund or replacement request with our customer-care team.
Each request will be reviewed and investigated on a case-by-case basis.
A refund or replacement will be provided only after the request has been reviewed and approved by Mayka Pickles.
If a refund is approved, it will generally be processed within 5–7 working days from the date of approval and credited to the original payment method used for the order.
The time taken for the amount to reflect in your bank account or payment account may vary depending on the bank, payment gateway, card issuer, or other financial institution.
Mayka Pickles may request photographs, videos, order details, product information, or other supporting evidence while investigating a refund or replacement request.
Nothing in this section is intended to exclude or restrict any consumer rights or remedies available under applicable law.
8. PROHIBITED ACTIVITIES
You agree not to use the Website for any purpose other than lawful personal use and legitimate purchase of our products.
You must not:
- Use the Website for any unlawful purpose.
- Attempt to gain unauthorized access to the Website or its systems.
- Interfere with the Website's security or operation.
- Use bots, scripts, crawlers, scraping tools, or other automated methods to access or collect information from the Website without authorization.
- Attempt to obtain another person's account or personal information.
- Submit fraudulent or misleading information.
- Place fraudulent or unauthorized orders.
- Upload or transmit viruses, malicious code, or other harmful material.
- Copy or commercially exploit our Website content without permission.
- Impersonate another person or entity.
- Use the Website to harass, threaten, abuse, or harm our employees, representatives, customers, or other users.
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms and Conditions have been violated.
9. REVIEWS AND CUSTOMER CONTENT
If the Website allows you to submit reviews, ratings, photographs, comments, or other content, you are responsible for ensuring that your content is truthful, lawful, and does not infringe the rights of others.
You must not submit content that is:
- False or misleading
- Defamatory or abusive
- Obscene or unlawful
- Threatening or discriminatory
- Infringing upon another person's intellectual property or privacy rights
- Promotional spam or unauthorized advertising
By submitting a review, photograph, testimonial, or other content to us, you grant Mayka Pickles a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, and distribute that content for purposes related to our business, marketing, advertising, and promotion, subject to applicable law.
We reserve the right to remove or refuse to publish content that violates these Terms or applicable law.
10. THIRD-PARTY SERVICES
The Website may use third-party service providers for services such as:
- Payment processing
- Website hosting
- Analytics
- Shipping and logistics
- Customer communication
- Marketing
- Website security
Your use of certain third-party services may also be subject to the terms and privacy policies of those third parties.
We are not responsible for the independent acts, omissions, policies, or practices of third-party service providers, except to the extent required by applicable law.
11. WEBSITE MANAGEMENT
We reserve the right to:
- Monitor the Website for violations of these Terms.
- Remove content that violates these Terms or applicable law.
- Restrict or suspend access to the Website.
- Modify or discontinue portions of the Website.
- Correct errors or inaccuracies.
- Take reasonable measures to protect our business, customers, systems, and intellectual property.
12. PRIVACY POLICY
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and process personal information.
By using the Website, you acknowledge and agree to the practices described in our Privacy Policy.
13. TERM AND TERMINATION
These Terms and Conditions remain applicable while you use the Website.
We may suspend or terminate your access to the Website where we reasonably believe you have violated these Terms and Conditions, applicable law, or otherwise engaged in conduct that may harm our business, customers, or Website.
Termination will not affect rights or obligations that arose before termination.
14. MODIFICATIONS AND INTERRUPTIONS
We reserve the right to modify, update, suspend, or discontinue any part of the Website or its services at any time.
We may also temporarily suspend access to the Website for maintenance, security updates, technical issues, or other operational reasons.
We will make reasonable efforts to restore services as soon as reasonably practicable.
15. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws, disputes arising in connection with these Terms and Conditions or purchases made through the Website shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Satyam Jewellers Pvt. Ltd.
16. CORRECTIONS
The Website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, specifications, or other information.
We reserve the right to correct such errors, inaccuracies, or omissions and to update information on the Website without prior notice.
17. DISCLAIMER
The Website and its content are provided on an “as available” basis.
While we make reasonable efforts to maintain accurate information, we do not guarantee that the Website will always be uninterrupted, error-free, secure, or completely accurate.
Nothing in these Terms and Conditions excludes or limits any rights, warranties, or remedies that cannot legally be excluded or limited under applicable law.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Mayka Pickles and Satyam Jewellers Pvt. Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website.
Nothing in these Terms and Conditions shall exclude or limit liability that cannot legally be excluded or limited under applicable law.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Satyam Jewellers Pvt. Ltd., Mayka Pickles, and their respective directors, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms and Conditions.
- Your unlawful use of the Website.
- Your violation of applicable law.
- Your infringement of third-party rights.
- Content submitted by you through the Website.
20. USER DATA
We may retain information and transaction records necessary to operate our Website, process orders, provide customer service, comply with legal obligations, and maintain appropriate business records.
The handling of personal information is governed by our Privacy Policy.
21. ELECTRONIC COMMUNICATIONS
By using the Website, placing an order, submitting forms, or communicating with us electronically, you consent to receive communications electronically.
These communications may include:
- Order confirmations
- Payment confirmations
- Shipping and delivery updates
- Customer-service communications
- Policy updates
- Other service-related notices
Electronic communications may satisfy applicable legal requirements for written communication to the extent permitted by law.
22. SMS, WHATSAPP AND RCS COMMUNICATIONS
Where you have provided your mobile number and applicable consent, we may communicate with you through SMS, WhatsApp, RCS, or similar communication channels.
These communications may include:
- Order confirmations
- Order and delivery updates
- Customer-service messages
- Product information
- Promotional offers and marketing communications
Promotional communications may be opted out of at any time through the available unsubscribe or opt-out mechanism or by contacting us.
Opting out of promotional communications will not necessarily prevent essential transactional communications relating to orders or services you have requested.
23. MISCELLANEOUS
These Terms and Conditions, together with our Privacy Policy and other policies displayed on the Website, constitute the applicable terms governing your use of the Website and purchase of products.
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
Our failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision.
24. CONTACT US
If you have questions, concerns, or complaints regarding these Terms and Conditions, our Website, or your order, please contact us:
Mayka Pickles
A division of Satyam Jewellers Pvt. Ltd.
Email: maykapickles@gmail.com
Website: www.maykapickles.com
Address: Satyam Jewellers Private Limited” Revenue Survey No. 330/1 & 331/2, Plot No. 35, Sub Plot No. 35A, End of Hasan wadi Main Road, Atika, Rajkot, Gujarat - 360002